Get in touch

Please consult our frequently asked questions as you may find your answer there. If you do need to get in touch then please use the form found on this page.

SHIPPING & DELIVERY

Once your order has shipped, you’ll receive a tracking number via email to monitor your delivery. You can also log in to your Fanbod account to view your order status.

We ship globally to most countries.

UK Orders: Fulfilled via DPD.

International Orders: Fulfilled via our international shipping partners.

Please note: We do not currently ship to Russia, Ukraine (Crimea/Donetsk/Luhansk regions), North Korea, Iran, Syria, or Cuba due to international carrier restrictions

No surprise fees on delivery! We calculate all applicable taxes and duties upfront.

These costs will be shown to you and collected at checkout. This ensures a seamless delivery experience with no extra charges to pay when your package arrives at your door

First, check your tracking information provided in your shipping confirmation email. If it is still delayed, please contact the courier directly. If you are unable to resolve the issue, please reach out to us via our Contact page, and we’ll assist you.

RETURNS & EXCHANGES

Yes. If your order is not satisfactory, you have 14 days from the date you received your order to return it for a refund. Items must be returned to us in a saleable condition, unworn, with all labels and the Fanbod security tag still attached

Simply visit our returns portal to initiate a return/exchange. You will need your Order Number and the email you used to purchase.

Unless there is a fault with your order, items are returned at your own expense. We advise sending your return via a recorded delivery service and retaining your proof of postage, as Fanbod cannot accept responsibility for goods lost in transit.

Special Instructions for International Returns

If you are returning items from outside the UK, you must attach a customs form and an explicit label to the outside of the package stating: “RETURNING UNSUITABLE GOODS TO SENDER”.

We cannot accept parcels that incur duty charges upon re-entry to the UK

Once your return is received and inspected at our warehouse, we will process your refund. Please allow time for the funds to appear in your account depending on your bank's processing times (usually 5–10 working days for cards)

PAYMENT & PRICING

We accept major credit and debit cards (Visa, Mastercard, AMEX), as well as PayPal, Apple Pay, and Shop Pay

All orders are charged in British Pounds (GBP £). If you are using an international card, your bank will convert the amount using their current exchange rate.

ACCOUNT & SHOPPING

No, you can check out as a guest. However, creating an account allows for a quicker, easier experience with your next purchase and lets you track your order history.

“Pre-Order” indicates a new or returning item that is not currently in stock but can be reserved in advance. Estimated shipping times will be listed on the product page

FIT & SIZING

We use standard UK sizing (e.g., UK 8, UK 10, UK 12).

Our garments are designed to enhance your natural silhouette. Please refer to our Size Guide for specific measurements.

We generally recommend sizing up if you are in between sizes. Our designs often feature form-fitting cuts and jersey fabrics designed to sculpt your silhouette, so a little extra room ensures the perfect fit and comfort.

SECURITY & PRIVACY

Absolutely. Your data is protected with high-level SSL encryption. We never share, sell, or distribute your private information.

PROMOTIONS & DISCOUNTS

Please ensure you are entering the code exactly as it appears. If you still encounter issues, please contact us for assistance.

What is your enquiry regarding?

General enquiries


Order enquiries

For enquiries regarding orders, shipping, or returns, please email support@fanbod.com and we will get back to you as soon as possible.

Press and media enquiries

For any enquiries around press and media, please email pr@fanbod.com and we will get back to you as soon as possible.

Data and privacy enquiries

For enquiries regarding data and privacy, please email legal@fanbod.com and we will get back to you as soon as possible.